Terms of Use

1. Acceptance of These Terms

These Terms of Use govern your use of the website gulfcoastpestdefense.com and the phone numbers advertised on it, operated by {{LEGAL_ENTITY_NAME}} as Gulf Coast Pest Defense ("we," "us," or "our"). By using this website or calling our numbers, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.

2. What We Do (and Do Not Do)

Gulf Coast Pest Defense is a referral and matching service. When you call, we connect you with an independent local service professional from our partner network. We do not perform pest control services ourselves, we do not employ the professionals, and we are not a party to any agreement you make with them. All scope, scheduling, pricing, workmanship, permits, and warranties are strictly between you and the professional you hire.

3. No Warranty for Third-Party Professionals

While we aim to work with qualified partners, we make no representation, warranty, or guarantee regarding any professional's licensing, insurance, qualifications, availability, pricing, or quality of work. You are responsible for verifying credentials and obtaining written estimates before hiring anyone. The service, the website, and all content are provided "as is" and "as available," without warranties of any kind, express or implied.

4. Limitation of Liability

To the maximum extent permitted by law, {{LEGAL_ENTITY_NAME}} and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from work performed (or not performed) by an independent professional, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim relating to the service will not exceed one hundred US dollars ($100).

5. Acceptable Use

You agree not to misuse the website, scrape or republish its content, interfere with its operation, or use our phone numbers for any purpose other than a genuine service inquiry.

6. Dispute Resolution; Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes decided by a jury.

Informal resolution first

Most concerns can be resolved quickly. Before starting an arbitration, you agree to first contact us at {{LEGAL_ENTITY_NAME}}, {{COMPANY_MAILING_ADDRESS}}, or by email at {{PRIVACY_EMAIL}}, describing the dispute and the relief you seek. You and we agree to make a good-faith effort to resolve the dispute for 60 days after that notice is received before initiating arbitration.

Agreement to arbitrate

If we cannot resolve the dispute informally, you and {{LEGAL_ENTITY_NAME}} agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, our phone numbers, or the service — whether based in contract, tort, statute, or any other legal theory — will be resolved by binding individual arbitration rather than in court, except as provided below. This agreement to arbitrate is governed by the Federal Arbitration Act.

Arbitration provider and rules

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms; those rules and filing instructions are available at adr.org. The arbitration will take place in the county of your residence or another mutually agreed location, and may be conducted by phone, by video, or on written submissions where the rules allow. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver

All claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. You and we waive any right to a jury trial.

Small claims and intellectual property exception

Either party may instead bring an individual claim in small claims court if it qualifies and remains in that court. Nothing in this section prevents either party from seeking injunctive or equitable relief in court for the alleged infringement or misuse of intellectual property rights.

Your right to opt out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to {{LEGAL_ENTITY_NAME}}, {{COMPANY_MAILING_ADDRESS}}, or by email to {{PRIVACY_EMAIL}} with the subject line "Arbitration Opt-Out." Your notice must include your name, the phone number or email you used, and a clear statement that you do not wish to resolve disputes through arbitration. Opting out will not affect any other part of these Terms.

7. Governing Law

These Terms are governed by the laws of the State of {{GOVERNING_LAW_STATE}}, without regard to its conflict-of-law rules, except where the law of your state of residence mandatorily applies.

8. Changes to These Terms

We may revise these Terms from time to time. The "Last Updated" date above reflects the latest revision; continued use after changes are posted constitutes acceptance.

9. Contact

{{LEGAL_ENTITY_NAME}}
{{COMPANY_MAILING_ADDRESS}}
Toll-free: {{TOLL_FREE_NUMBER}}
Email: {{PRIVACY_EMAIL}}